Terms and conditions

1. About this website

This website is operated for the purpose of promoting misted and blown double glazing repair services across the UK. Information on this site is provided in good faith but is general in nature and may not apply to every property or situation.

2. Enquiries and quotations

When you submit an enquiry through this website, you confirm that the contact details and information you provide are accurate to the best of your knowledge. We may use these details to contact you about your enquiry and, where relevant, to connect you with a suitable technician or partner.

Any quotation provided based on photos, measurements or a remote description is an estimate only. Final pricing may change following an on-site inspection once access, exact sizes, condition and specification are confirmed.

3. Repairs, guarantees and limitations

Repair methods, glass specifications and guarantees will be confirmed with you at the quotation stage. Guarantees, where offered, apply only to the work and components specified and do not cover unrelated issues, misuse, accidental damage or normal wear and tear.

Some frames, hardware or existing installations may be in poor condition or may not be suitable for repair. In those cases we will explain the options available to you as clearly as possible before any work is carried out.

4. Payments and cancellations

Payment terms, deposit requirements and cancellation policies may vary depending on the nature and size of the work. These will be explained in writing on your quotation or booking confirmation. In general, missed appointments or late cancellations may be subject to a call-out or cancellation charge to cover time and travel costs.

5. Use of this site

You agree not to misuse this site, attempt to gain unauthorised access to our systems or submit malicious or automated form submissions. We may suspend or block access to the site if we reasonably believe it is being misused.

6. Liability

Nothing in these terms limits any rights you have under applicable consumer law. To the fullest extent permitted by law, we are not liable for any indirect or consequential loss arising from use of this website or from relying solely on general guidance without obtaining a specific quotation or assessment of your property.

7. Privacy

We only use the personal information you provide through this site to handle your enquiry, manage bookings and, where relevant, follow up on completed work. For more detail on how we handle your data, please refer to our privacy information or contact us directly.

8. Changes to these terms

We may update these terms from time to time to reflect changes in our services, legal requirements or how the site is used. The most recent version will always be available on this page.

9. Contact

If you have any questions about these terms or how they apply to your enquiry, please contact us using the details on this site before booking work.